Frequently Asked Questions
We believe good service starts with clear answers - and if you don't find what you need here, please reach out.
General
Product
Shipping
Returns
We stock essentials for dogs, cats, horses, poultry, birds, small animals, and livestock.
Not sure what you're feeding? Tell us what animal you have and we'll point you in the right direction.
Absolutely. Just give us the basics - age, breed, weight, activity level, and any sensitivities - and we'll recommend a few solid options.
Absolutely. We love visits from all animals - dogs, cats... even kangaroos. We've seen it all.
We're located in Diamond Creek.
Visit our contact page and click Get Directions - we'll see you soon!
Our opening hours are always kept up to date on our Contact page and on Google.
Yes. As a small independent business, we're more than happy to help source specific products where possible.
Just get in touch and we'll see what we can do,
We primarily focus on retail customers, but we're always happy to have a conversation. Contact us and we'll see what's possible
We keep our core, everyday products in stock wherever possible.
As a small, independent business, we can't carry every item on the shelf at all times - but our website acts as a catalogue of trusted products we can source for you.
if something isn't currently in stock, we can usually order it in quickly and let you know the expected timeframe before you commit.
Usually 2-3 business days, depending on the supplier. We'll confirm an ETA before you confirm your order.
As a small family-owned business, we can't match the pricing structures of large corporate chains.
That being said, we aim to be as competitive as possible while continuing to operate sustainably.
Yes - we offer local delivery to select postcodes.
Check your eligibility on our Delivery page.
Local delivery is free with a minimum order of $45.00.
Order by 12pm on any in-stock items to receive same-day delivery.
We don't use third-party couriers, and we know no one likes paying for shipping.
All deliveries are handled by our family - the minimum order helps keep the service sustainable.
No worries - you can leave delivery instructions at checkout.
If there's nowhere safe to leave your order, we'll contact you to organise the best option.
Not as a formal subscription yet - but we can make it easy. If you're on the same food regularly, we can help you set up a simple repeat routine.
Yes - if the item is unused and in its original packaging.
Bring it in and we'll help you out. If you're unsure, contact us first.
Yes - if you've purchased the incorrect item, we'll happily swap it for you.
Bring it back unused and we'll exchange it.
Not sure on sizing? Bring your pup in and we'll fit it properly.
If there's a quality issue, contact us as soon as possible and we'll work with you on the next steps.